Returns & Exchanges
We want you to be fully satisfied with your purchase from The New York Times Store. If you are not completely happy, you may return or exchange most items within 30 days of delivery provided they are in their original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and billing zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and certificates of authenticity are included to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and retain your tracking receipt; your refund will be processed within 7-10 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing